Effective Date: 1 February 2025

At Sobti Shoe, we value our customers and want you to be satisfied with your purchase. If you are not completely happy with your order, you may return or request a refund for eligible items under the guidelines below.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • The product must be unused, in its original packaging, and with all tags intact.
  • Items that are damaged, worn, or altered after delivery will not be eligible for return.
  • Discounted or clearance sale items are non-refundable unless defective or damaged upon arrival.
  • Returns due to a change of mind are not accepted.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at [email protected] or +880 1714-986209 within the return period.
  2. Provide your order number, reason for return, and photos (if applicable).
  3. We will verify the request and provide return shipping instructions.
  4. Ship the product back to us at the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund & Exchange Policy

  • Refunds: Once the returned item is received and inspected, refunds will be processed within 7-10 business days via the original payment method.
  • Exchanges: If you wish to exchange an item, mention your preferred replacement while requesting the return. Exchanges are subject to product availability.
  • Store Credit: In cases where a refund is not applicable, store credit may be issued for future purchases.
  • Partial Refunds: If a returned product does not meet all return criteria, a partial refund may be issued at our discretion.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products.
  • Products without the original receipt or proof of purchase.
  • Items damaged due to misuse, negligence, or improper care.
  • Items purchased under special promotions or final sales.

5. Damaged or Incorrect Items

If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.

6. Cancellation Policy

Orders can be canceled within 24 hours of placement. Once an order is processed or shipped, cancellations will not be possible.

7. Contact Us

For any return or refund-related inquiries, contact us at:

Sobti Shoe
Address: Shop No: 13&14, Ground Floor, Jamil Shopping Center, Borogola, Bogura
Phone & WhatsApp: +880 1714-986209
Email: [email protected]

By purchasing from our Website, you agree to this Return & Refund Policy.

Thank you for shopping with Sobti Shoe!